Privacy Policy

Date:July 3, 2026

Welcome to Black Willow Experience ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.blackwillowexperience.com or use our travel and destination management services.

1. Information We Collect

We may collect the following information:

Personal Information

* Full name
* Email address
* Phone number
* Nationality
* Passport information (where required for bookings)
* Travel preferences
* Billing and payment information
* Emergency contact information (when necessary)

Automatically Collected Information

When you visit our website, we may automatically collect:

* IP address
* Browser type
* Device information
* Pages visited
* Time spent on the website
* Cookies and analytics data

2. How We Use Your Information

We use your information to:

* Process travel bookings and reservations
* Respond to inquiries
* Provide customer support
* Customize your travel experience
* Send booking confirmations and travel updates
* Improve our website and services
* Meet legal and regulatory obligations
* Prevent fraud and enhance security
* Send promotional communications (only where permitted)

3. Sharing Your Information

We may share your information with:

* Hotels and accommodation providers
* Airlines and transportation providers
* National parks and tourism authorities
* Visa processing agencies (where applicable)
* Payment service providers
* Professional advisers
* Government authorities where required by law

We do not sell your personal information.

4. Cookies

Our website uses cookies to:

* Improve website functionality
* Analyze website traffic
* Remember your preferences
* Enhance user experience

You may disable cookies through your browser settings, although some features may not function properly.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. International Transfers

As an international Destination Management Company (DMC), your information may be shared with trusted travel partners located in different countries solely for the purpose of delivering your travel arrangements.

8. Your Rights

Depending on applicable law, you may have the right to:

* Access your personal information
* Correct inaccurate information
* Request deletion of your information
* Restrict certain processing activities
* Withdraw consent where applicable
* Request a copy of your personal data

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Children's Privacy

Our services are not directed toward children under the age required by applicable law without parental or guardian consent.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us through the contact information provided on our website.